Refund and Returns Policy

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At 11bridget, we want you to shop with confidence. If something isn’t right, our refund and return process is designed to be simple and fair.

Overview

We want you to be happy with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Return Window

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase was delivered, we cannot offer a refund or exchange.

Return Conditions

  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be returned in their original packaging, with tags attached (if applicable).
  • Please include the order number or return authorization number with your return.

Non-Returnable Items

The following items cannot be returned:

  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Any item explicitly marked as non-returnable on the product page

How to Start a Return

  1. Contact our customer support at [email protected] with your order number and reason for return.
  2. If your return is approved, we will email you a prepaid return shipping label and instructions.
  3. Please follow the instructions carefully and ship the item within the timeframe provided in the approval email.

Return Shipping Costs

For approved returns (e.g., defective, damaged, or incorrect items), we will provide a prepaid return shipping label and cover the return shipping cost. For returns that are not due to a defect or error on our part (for example: changed mind, wrong size), customers may be responsible for return shipping costs unless otherwise stated in a promotional return offer.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved, we will issue a refund of the original item price and any original shipping charges to your original payment method. Refunds typically post within 5-10 business days after processing, though the exact timing may vary depending on your bank or card issuer.

Late or Missing Refunds

If you haven’t received a refund after we notified you, please:

  1. Check your bank or credit card account again.
  2. Contact your card issuer, it may take some time before your refund is officially posted.
  3. If you still have not received your refund, contact us at [email protected].

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order details.

Restocking Fees

There is no restocking fee for returns approved under this policy.

Important Notes

  • Do not return purchases to the manufacturer unless instructed by our support team.
  • Keep proof of postage until your return has been processed and your refund is confirmed.
  • We reserve the right to refuse returns that do not meet the conditions listed above.

Need Help?

For questions related to returns or refunds, please contact our customer support:

Email: [email protected]

Address: 21104 SW 88th Place, Cutler Bay, FL 33189, United States

Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time.