Cancellation and Modification

If you wish to cancel or modify your purchased order, please review our policy below. Due to our swift order processing, all requests must be made within a specific timeframe.

1. Timeframe for Cancellations and Modifications

We accept cancellation or modification requests within 6 hours from the time of a successful purchase. After this period, your order may have already entered the production phase and cannot be altered or canceled.

2. How to Request a Cancellation or Modification

To cancel or modify your order, please contact our customer service team immediately via email.

Please provide your order details, including the order number and the specific changes you wish to make.

3. Refund Process for Canceled Orders

If your order is successfully canceled within the specified timeframe, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

4. Modification Options

You may request modifications such as changes to the shipping address, item quantity, or customization options, subject to availability and feasibility. All modifications are subject to feasibility and must be made within the 6-hour window.

5. Contact Us

If you have any questions or need further assistance regarding order cancellations or modifications, please don’t hesitate to contact our customer service team:

  • Email: [email protected]
  • Address: 6 Wheeler Ridge Circle, Manvel, TX 77578, United States
  • Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Central Time